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SESH POLICY

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QUALITY POLICY

Team LNS advocates an EXPERIENCE-based SERVICE-objective approach, in the provision of strategic and reliable transport delivery for every job accepted.

Customer EXPERIENCE
- get to know every customer's way of business
- appreciate the person-in-charge's job constraint
- sense, listen, understand and register the point
- personalize a unique service level when it fits
- choose the right channel(s) of/for communication

Customer SERVICE
- communicate clearly, accurately and effectively
- endeavor a consistent service level at all times
- give suggestion on alternative transport solutions
- offer competitive rate justified by specifications
- keeping informed on any abnormal operation status


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Last Updated ( Aug 21, 2012 at 08:21 PM )
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